Security

Overview

This Security overview explains, in plain terms, how Helix ("we", "us") handles the matter below for visitors to this marketing site and for customers of the Helix product.

This site itself has no login, no checkout and no tracking beyond what is strictly needed to serve the page. Product terms are agreed separately in your order form.

Encryption

Data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256. Backups are encrypted with separate keys.

Access control

Role-based permissions inside the product, least-privilege access for our own staff, and multi-factor authentication required for all administrative access.

Resilience

Automated backups with point-in-time recovery, tested restore procedures, and separation between customer tenants.

Reporting an issue

Found something? Email our security address with details and steps to reproduce. We acknowledge reports within two working days and do not pursue good-faith researchers.

Certifications

We list a certification only once it is held. We do not display badges we have not earned.

Contact

Questions about this Security overview? Email us and we will respond within five working days.